Our People

This is our team, a lot of smiling happy people who work hard to empower you and your team!
group benefits insurance
Luene La Fountaine, RHU
Luene La Fountaine, RHU
President and Owner

Luene’s Inspiration: 

“I believe our choices define who we are. I’m inspired everyday to own my own choices and set my own direction. I also recognize that I own both the fruits and consequences of my decisions.”

Described in one word: Passionate

Luene’s vast insurance career spans over 37 years, starting with her move to Calgary in 1983 from Medicine Hat, Alberta. Her career started with PPI Financial Group where she developed a keen interest in Disability Insurance – the most complex and litigable type of insurance – and soon became recognized for her expertise in this specialized area. In 1985, she co-established the Paul Revere Disability Insurance Brokerage Office in Calgary. In 1988, she became the National Disability Director and Trainer with Empire Life as well as assisting in the building of a multi-line Insurance Brokerage operation. In 1990, Luene joined Crown Life as their Western Regional Manager with her first task being to build and manage a full-service Brokerage Division. She then transitioned it into a Managing General Agency distribution system for Western Canada.

An entrepreneur at heart, Health Risk Services (HRS) was born in 2000 of Luene’s conviction and passion – to provide clients with First Class Insurance Products and Third-Party Administration Services that would rival the best of the best.  With much work and heartfelt dedication, HRS currently serves clients from British Columbia right out to Nova Scotia! Luene believes strongly that if she educates her clients well and presents all the options available to create the solutions the client is searching for; the client will make the right choices for their needs and requirements.  She takes a great deal of pride in the fact that she has also designed many innovative Benefit Plans that can be tailored to suit every client’s goals and expectations!  Luene is an industry leader in the development and provision of an HRS proprietary product called seCUREme.

An active industry contributor, Luene served as the Alberta Director for the Independent Financial Brokers Association of Canada (IFB) for eight years and an additional two years on its Executive Board. As well, she has successfully organized numerous industry conferences, a testament to the respect she garners from colleagues and to her strong organizational abilities and passion for education.

Luene enjoys working directly with existing and new clients providing insurance and benefits knowledge, innovative program design, comprehensive plan management and general attentiveness to any situations that may arise regarding administration or claims advocacy.  She works closely with her team and strives to always maintain the strong Health Risk Services Corporate Culture while at the same time insisting on the preservation of the Health Risk Services Corporate Values – Empathize, Educate and Empower!  Luene states that “Clients come first, and no one is just a Policy or Certificate Number to HRS!”

Luene takes delight in welcoming all clients and visitors to the Health Risk Services office with a smile and a cup of coffee and would be very happy to chat with you about YOUR Employee Benefits program or Insurance needs!!

Contact Luene at 403-236-9430

Email: [email protected]
Email: [email protected]
LinkedIn: Luene LaFountaine
Book an Appointment

Benefits & Insurance Advisor
Robert's inspiration:

“Never regret a day in your life: good days give happiness, bad days give experience, worst days give lessons, and best days give memories”

Described in one word: Entrepreneurial

As a prior business owner, Robert understands just how valuable it is to have a team in place that is working at their fullest potential.  He believes that a Business Owner’s Human Capital remains their biggest investment and that a well-designed benefit plan plays a big part in creating an environment that supports their needs.

Prior to joining Health Risk Services, Robert spent more than 15 years running his own 3rd generation family furniture business. As a result, he has a keen understanding of the unique issues that face today’s business owner. Managing costs, maximizing value, and meeting the needs of a diverse and multi-generational workforce remain constant challenges.  Robert is excited to be a part of an organization – HRS – that has the same values that served him well in his own business career – providing knowledgeable advice, delivering exceptional service, and building long-term relationships. Awesome!!

The primary reason that Robert made the decision to join Health Risk Services in the role of Benefits and Insurance Advisor, was the obvious care that the organization provides in empowering their clients. What makes Health Risk so unique is our ability to build a plan from the ground up – total customization and ownership – giving our clients exactly what they need.  Robert works closely with the Health Risk Services Client Care and Administration team to ensure that all his client’s plans, once implemented, will experience the excellence in policyholder service that they deserve!

What gives Robert the greatest joy, is partnering with organizations small or large, and developing a strategic plan that enables them to meet their Employee Benefit Plans short and long-term goals while ensuring that their benefits remain relevant & competitive now, and in the future. 

Robert would Welcome the opportunity to provide you and your organization with an overview of how we can make your Employee Benefit Plan.

Contact Robert at 403-236-9430 or 403-540-6874 

Email: [email protected]
LinkedIn:  Robert Pound | LinkedIn
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Benefits Operations Manager
Rhonda's inspiration:

“The best preparation for tomorrow is doing your best today”

Described in one word: Logical

Rhonda’s long business career has intentionally always revolved around Customer Service, as she whole heartedly believes in the motto that “Customers Come First”!

Her first job was in Retail, and at 18 was given her first store to manage. Thereafter, she became Senior Manager for the Franchise. After 10 years in retail, she felt she could excel in higher levels of administration and accounting, so she went back to business school. After graduating, Rhonda moved into the Oil and Gas Sector working for Ensign Drilling and Precision Drilling and then moved on to the Calgary Stampede. Her functions in these positions included:  Contract Secretary, Accounts Receivable, Credit and Collections Officer, Business Centre Coordinator, as well as the Supervision of Administration staff.

Rhonda is an individual who seeks to grow both personally and business wise, so when she was presented with an opportunity to use her skills in the Insurance Industry in 2014, she jumped right in headfirst! Since this new position was working within a Benefits Insurance Brokerage, it demanded that she commit to continued learning of the Benefits arena, which she did and continues to do so daily. It was during this time that Rhonda became proficient in the use of a complex administration and adjudication software program, managed the processing claims, accounting and continued to  provide excellent Customer Service to all the company clients.

At Health Risk Services, Rhonda manages the Benefits Operations which includes:

  • Client Account Management
  • Administration Staff Supervision
  • Benefits Administration, Adjudication and Reimbursement Management
  • All Accounting inclusive of Invoicing, Accounts Payable, and Accounts Receivable

Rhonda is very knowledgeable and excels in listening to our clients! She always attempts to solve any issues efficiently when they arise while providing the best possible solution. Rhonda looks forward to building and maintaining strong working relationships with each of the Health Risk Services clients to ensure all their benefits needs and questions are met.

Contact Rhonda at 403-236-9430 or [email protected]

Client Care & Claims Specialist
Louise's inspiration:

“There are no secrets to success. It is the result of preparation, hard
work, and learning from failure."

Described in one word: Loyal

Louise is a seasoned Executive Assistant with for over 30 years of experience. She has worked in the education and government sector but primarily in the private business sector. Her passion has always been working with privately owned, entrepreneurial companies.

For 10 years, Louise performed 100% of the Administrative functions for her family owned Entrepreneurial business until it was sold to a Quebec company. Louise made the move to Quebec to assist in the transition of the business and worked in Customer Service for that company for 5 years.

After completion of the transition contract, Louise came back home to Calgary and was looking to once again, work with an entrepreneurial company. It is for this reason that Louise was so excited to join the Health Risk Services team.

At Health Risk Services, Louise performs the following:

  • Client Care & Response
  • Service Provider Care & Response
  • Adjudication and Reimbursement of Claims
  • Benefit Plan Administration
  • Executive Administration

With her entrepreneurial background, Louise has learnt the importance of hard work, and ensuring that all clients feel important, valued, and heard. She looks forward to doing the same for the Health Risk clients.  Being your first point of contact when calling Health Risk, Louise will process your claims and answer questions you may have when it comes to your benefit plan. Louise’s goal is to make every client experience with Health Risk a positive and powerful one!

Contact Louise at 403-236-9430 or [email protected]

seCUREme Underwriter & Administration
Phil's inspiration:

“The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.” Theodore Roosevelt

Described in one word: Dependable

Phil is an Insurance Professional with 35 years experience specializing in the design, placement, and management of leading-edge benefit plans for international organizations with globally mobile employees and individuals.   

His experience includes developing and implementing marketing and sales strategy and tools, proposal development for potential clients, and designing new products and services such as ‘branded’ individual products, association programs, reinsurance arrangements and high-risk placements.  With the advent of Health Risk’s creation of its proprietary seCUREme, Phil became instrumental in locating the applicable Insurance Company to Underwrite and hold the insurance paper for the product line.

Phil’s background includes more than three decades as a respected insurance professional with firms that include Citadel Assurance Company, Manulife Financial Group Benefits as a Group Claims Manager handling all lines of business.  Working as a broker initially with Norfolk Mobility then leading MSH International (CANADA) sales, marketing and Client Services departments. 

At Health Risk Services, Phil performs the following for seCUREme:

  • seCUREme Quotations
  • Underwriting and interfacing with the Insurer’s Underwriting Team
  • Administration 
  • Product Development

Phil welcomes the opportunity to provide you with your seCUREme quotations and policies!

Contact Phil at: 403-236-9430 or 403-457-4111 or [email protected]

(meaning “secure” in Portuguese)
Segura's inspiration:

“Each time a client expresses appreciation for a job well done or for a product that has done exactly what it was meant to do, Segura is inspired to continue learning about new opportunities to provide additional health and financial security for each and every client."

Described in one word: Secure

Segura joined Health Risk in 2000 when he became “the arms securing you” – the symbol and champion of the Health Risk Services logo. He continues daily to symbolize the “Security & Protection” afforded to Health Risk clients.

Stay tuned for the introduction of our TOTALHealth™ program! To be launched in 2023.