Our People

Prior to joining Health Risk Services, Robert spent more than 15 years running his own 3rd generation family furniture business. As a result, he has a keen understanding of the unique issues that face today’s business owner. Managing costs, maximizing value, and meeting the needs of a diverse and multi-generational workforce remain constant challenges.  Robert is excited to be a part of an organization – HRS – that has the same values that served him well in his own business career – providing knowledgeable advice, delivering exceptional service, and building long-term relationships. Awesome!!

The primary reason that Robert made the decision to join Health Risk Services in the role of Benefits and Insurance Advisor, was the obvious care that the organization provides in empowering their clients. What makes Health Risk so unique is our ability to build a plan from the ground up – total customization and ownership – giving our clients exactly what they need.  Robert works closely with the Health Risk Services Client Care and Administration team to ensure that all his client’s plans, once implemented, will experience the excellence in policyholder service that they deserve!

What gives Robert the greatest joy, is partnering with organizations small or large, and developing a strategic plan that enables them to meet their Employee Benefit Plans short and long-term goals while ensuring that their benefits remain relevant & competitive now, and in the future. 

Robert would Welcome the opportunity to provide you and your organization with an overview of how we can make your Employee Benefit Plan.

Contact Robert at 403-236-9430 or 403-540-6874 

Email: [email protected]
LinkedIn:  Robert Pound | LinkedIn
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Her first job was in Retail, and at 18 was given her first store to manage. Thereafter, she became Senior Manager for the Franchise. After 10 years in retail, she felt she could excel in higher levels of administration and accounting, so she went back to business school. After graduating, Rhonda moved into the Oil and Gas Sector working for Ensign Drilling and Precision Drilling and then moved on to the Calgary Stampede. Her functions in these positions included:  Contract Secretary, Accounts Receivable, Credit and Collections Officer, Business Centre Coordinator, as well as the Supervision of Administration staff.

Rhonda is an individual who seeks to grow both personally and business wise, so when she was presented with an opportunity to use her skills in the Insurance Industry in 2014, she jumped right in headfirst! Since this new position was working within a Benefits Insurance Brokerage, it demanded that she commit to continued learning of the Benefits arena, which she did and continues to do so daily. It was during this time that Rhonda became proficient in the use of a complex administration and adjudication software program, managed the processing claims, accounting and continued to  provide excellent Customer Service to all the company clients.

At Health Risk Services, Rhonda manages the Benefits Operations which includes:

• Client Account Management
• Administration Staff Supervision
• Benefits Administration, Adjudication and Reimbursement Management
• All Accounting inclusive of Invoicing, Accounts Payable, and Accounts Receivable

Rhonda is very knowledgeable and excels in listening to our clients! She always attempts to solve any issues efficiently when they arise while providing the best possible solution. Rhonda looks forward to building and maintaining strong working relationships with each of the Health Risk Services clients to ensure all their benefits needs and questions are met.

Contact Rhonda at 403-236-9430 or [email protected]

For 10 years, Louise performed 100% of the Administrative functions for her family owned Entrepreneurial business until it was sold to a Quebec company. Louise made the move to Quebec to assist in the transition of the business and worked in Customer Service for that company for 5 years.

After completion of the transition contract, Louise came back home to Calgary and was looking to once again, work with an entrepreneurial company. It is for this reason that Louise was so excited to join the Health Risk Services team.

At Health Risk Services, Louise performs the following:

• Client Care & Response
• Service Provider Care & Response
• Adjudication and Reimbursement of Claims
• Benefit Plan Administration
• Executive Administration

With her entrepreneurial background, Louise has learnt the importance of hard work, and ensuring that all clients feel important, valued, and heard. She looks forward to doing the same for the Health Risk clients.  Being your first point of contact when calling Health Risk, Louise will process your claims and answer questions you may have when it comes to your benefit plan. Louise’s goal is to make every client experience with Health Risk a positive and powerful one!

Contact Louise at 403-236-9430 or [email protected]

His experience includes developing and implementing marketing and sales strategy and tools, proposal development for potential clients, and designing new products and services such as ‘branded’ individual products, association programs, reinsurance arrangements and high-risk placements.  With the advent of Health Risk’s creation of its proprietary seCUREme, Phil became instrumental in locating the applicable Insurance Company to Underwrite and hold the insurance paper for the product line.

Phil’s background includes more than three decades as a respected insurance professional with firms that include Citadel Assurance Company, Manulife Financial Group Benefits as a Group Claims Manager handling all lines of business.  Working as a broker initially with Norfolk Mobility then leading MSH International (CANADA) sales, marketing and Client Services departments. 

At Health Risk Services, Phil performs the following for seCUREme:

• seCUREme Quotations
• Underwriting and interfacing with the Insurer’s Underwriting Team
• Administration 
• Product Development

Phil welcomes the opportunity to provide you with your seCUREme quotations and policies!

Contact Phil at: 403-236-9430 or 403-457-4111 or [email protected]