Our People

We are in the process of refreshing our “Our Team” page to bring you the most current and accurate information about our dedicated professionals who are here to serve you. Please stay tuned for an updated roster, featuring insights into our team members’ expertise.

Luene La Fountaine, RHU
Luene La Fountaine, RHU
President and Owner

Luene’s Inspiration: 

“I believe our choices define who we are. I’m inspired everyday to own my own choices and set my own direction. I also recognize that I own both the fruits and consequences of my decisions.”

Described in one word: Passionate

Luene’s vast insurance career spans over 37 years, starting with her move to Calgary in 1983 from Medicine Hat, Alberta. Her career started with PPI Financial Group where she developed a keen interest in Disability Insurance – the most complex and litigable type of insurance – and soon became recognized for her expertise in this specialized area. In 1985, she co-established the Paul Revere Disability Insurance Brokerage Office in Calgary. In 1988, she became the National Disability Director and Trainer with Empire Life as well as assisting in the building of a multi-line Insurance Brokerage operation. In 1990, Luene joined Crown Life as their Western Regional Manager with her first task being to build and manage a full-service Brokerage Division. She then transitioned it into a Managing General Agency distribution system for Western Canada.

An entrepreneur at heart, Health Risk Services (HRS) was born in 2000 of Luene’s conviction and passion – to provide clients with First Class Insurance Products and Third-Party Administration Services that would rival the best of the best.  With much work and heartfelt dedication, HRS currently serves clients from British Columbia right out to Nova Scotia! Luene believes strongly that if she educates her clients well and presents all the options available to create the solutions the client is searching for; the client will make the right choices for their needs and requirements.  She takes a great deal of pride in the fact that she has also designed many innovative Benefit Plans that can be tailored to suit every client’s goals and expectations!  Luene is an industry leader in the development and provision of an HRS proprietary product called seCUREme.

An active industry contributor, Luene served as the Alberta Director for the Independent Financial Brokers Association of Canada (IFB) for eight years and an additional two years on its Executive Board. As well, she has successfully organized numerous industry conferences, a testament to the respect she garners from colleagues and to her strong organizational abilities and passion for education.

Luene enjoys working directly with existing and new clients providing insurance and benefits knowledge, innovative program design, comprehensive plan management and general attentiveness to any situations that may arise regarding administration or claims advocacy.  She works closely with her team and strives to always maintain the strong Health Risk Services Corporate Culture while at the same time insisting on the preservation of the Health Risk Services Corporate Values – Empathize, Educate and Empower!  Luene states that “Clients come first, and no one is just a Policy or Certificate Number to HRS!”

Luene takes delight in welcoming all clients and visitors to the Health Risk Services office with a smile and a cup of coffee and would be very happy to chat with you about YOUR Employee Benefits program or Insurance needs!!

Contact Luene at 403-236-9430

Email: [email protected]
Email: [email protected]
LinkedIn: Luene LaFountaine
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Benefits & Insurance Advisor
Robert's inspiration:

“Never regret a day in your life: good days give happiness, bad days give experience, worst days give lessons, and best days give memories”

Described in one word: Entrepreneurial

As a prior business owner, Robert understands just how valuable it is to have a team in place that is working at their fullest potential.  He believes that a Business Owner’s Human Capital remains their biggest investment and that a well-designed benefit plan plays a big part in creating an environment that supports their needs.

Prior to joining Health Risk Services, Robert spent more than 15 years running his own 3rd generation family furniture business. As a result, he has a keen understanding of the unique issues that face today’s business owner. Managing costs, maximizing value, and meeting the needs of a diverse and multi-generational workforce remain constant challenges.  Robert is excited to be a part of an organization – HRS – that has the same values that served him well in his own business career – providing knowledgeable advice, delivering exceptional service, and building long-term relationships. Awesome!!

The primary reason that Robert made the decision to join Health Risk Services in the role of Benefits and Insurance Advisor, was the obvious care that the organization provides in empowering their clients. What makes Health Risk so unique is our ability to build a plan from the ground up – total customization and ownership – giving our clients exactly what they need.  Robert works closely with the Health Risk Services Client Care and Administration team to ensure that all his client’s plans, once implemented, will experience the excellence in policyholder service that they deserve!

What gives Robert the greatest joy, is partnering with organizations small or large, and developing a strategic plan that enables them to meet their Employee Benefit Plans short and long-term goals while ensuring that their benefits remain relevant & competitive now, and in the future. 

Robert would Welcome the opportunity to provide you and your organization with an overview of how we can make your Employee Benefit Plan.

Contact Robert at 403-236-9430 or 403-540-6874 

Email: [email protected]
LinkedIn:  Robert Pound | LinkedIn
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